We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Yes, that was the excuse for not doing the job that it will take more time!!! They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Not sure? This is the version of our website addressed to speakers of English in Philippines. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He convinced me to give them another try. We decided not to let this ruin our trip and would handle it later. If you have 2 groups arriving at the same time you should have transportation ready for both groups! I WOULD NOT RECOMMEND THIS COMPANY. She asked about getting money back and he said we would have to take it up with our travel company. We commented that "it looks like a yacht" and were excited for our trip. Customer service is not existent. 08 Days. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. VisitOro Valley Dial-a-Ride Policiesfor additional details. Very easy to schedule and I'd use them again. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. Transfers back to the airport were another issue. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Nor Gonzalez has been of no help either! This vacation was a nightmare. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Receive personalized attention throughout your trip from expert advisors in the destination. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. how to we confirm our pickup. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . Burgerhouse Av. Job specializations: Transportation. No smoking on board, including electronic cigarettes. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. They are clearly in collusion with resort staff and the taxi drivers. Never interfere with the drivers ability to drive safely. There was a 5 gallon water jug for hand washing. If you use this company, be careful of the agents. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . This is the version of our website addressed to speakers of English in the United States. Shame on you Bd, what a bad organisation !!!! I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Some are really nice and helpful but sadly, some showed some really poor customer service. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. BEWARE you have been warned. Would rate 0 if possible. Yes Best Day Tours was the same as BD. We used BD travel for private transportation from the Cancun airport to our resort and back. You should have received a confirmation number for your pick up from westjet. No alcoholic beverages. We had paid for a private vehicle pickup and drop off. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Contact page of BD doesnt work, more than 10 emails sent. Javier caught us at a moment when we were confused, tired and out of our element. Very little wait time and quick service to our hotel. We had been sitting outside since 4:20!!! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Yes, that was the excuse for not doing the job that it will take more time!!! They were excellent and gave us all the info we needed. Thank you very much for contacting us. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. When we went to checkout of our hotel and meet the driver, there was no one to be found. This is the version of our website addressed to speakers of English in the United States. Dear guest, You can cancel this reservation up to 24 hours in advance for a full refund. Flight changed to 6:50 on Thursday Jan 5. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. 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We flew into Cancun and stayed in Riviera Maya. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. However, the rain was less then a few sprinkles and in no way a cause for such a delay. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. No reaction of BD. . The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. That is in stormy, windy, cold weather. Our driver Raul got us to the terminal at approximately 6 pm. Other deviated service requests must be scheduled by 6 p.m. the previous day. Customer Service Department However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. There was an office and he was available to make arrangements for trips or tours. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Aircraft Refueler. Muchas gracias por ponerse en contacto con nosotros. She asked about getting money back and he said we would have to take it up with our travel company. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Although we did not book tours this time around, the shuttle to and from the airport were seamless. No accountability whatsoever! With the exception of Flag Stop areas, vehicles will stop only at designated stops. Dont use them. I booked the service through Expedia. Call (520) 792-9222 to schedule your ride. Worst company to work with. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Thank you Marco for that suggestion. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. If the system detects something that potentially contradicts our. As asked we were at the lobby at 10am. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands Dear guest, There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Ser un placer servirle. They gave us directions to walk to where the shared vans were. Flight changed to 6:50 on Thursday Jan 5. This is the hardest company to contact. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes The phone number the had listed on my voucher didn't work nor did they answer my email. We paid for everything up front. Trying to reach best day there has been no answer and i need to be refunded my money! Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Groupon promo codes may not be used for this offer. No reef. A 0,5 km del Los Cuates de Cancun. It showed on the email that our pick up time was changed. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Very disappointed and terrible experience with this company. So, we came down at 3 AM. Please do not use them, they will ruin your trip!! 15 tht of july , of course no reaction of this corrupt organisation ! Nader. Do not deserve even 1 star rating. TERRIBLE. On the way back, our flight was in evening, they booked to pick us up afternoon. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. Thank you very much for contacting us. We had called a few days ahead to change our pick up time from the hotel. I want to confirm a transfer booked through American Airlines. However, they changed everybody $20 a person when we got there. I am not sure how it is still legal for this company to operate. Oro Valley Dial-a-Ride (520) 229-4990. They left us alone with no option we ended up paying 200$ of taxi to Tulum. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Stay back from the curb and wait until the bus comes to a complete stop. I had to file a claim with American Airlines to get a refund for my transport. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. We have been stranded at the airport after paying extra money for a private transfer. As asked we were at the lobby at 10am. You should contact your travel agent for pickup time. how to we confirm our pickup. Flight changed to 6:50 on Thursday Jan 5. We went through them to go parasailing at our hotelwhich was AMAZING! We ended up having to take a taxi to the airport so we wouldnt miss our flight. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. THE WORST. In cash. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. We have the most horrible experience this morning with BD experience. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The whole trip was wonderful except for our airport transfer both ways! Finally, at 4 AM, I got on the phone and they actually looked into the issue. No reaction of BD. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. I am not sure how it is still legal for this company to operate. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Was an all day event, 830am -6pm. The company accommodated and told us our new pick up time. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. See Promotional Terms. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Dear Guest: By 10:55am they finally arrived with a large group from another hotel. Same time you should have received a confirmation Number for your pick time..., tired and out of our element are having an emergency service issue with Airlines. Any additional assistance or clarification relating any of the catamaran as to ensure it was the for! We commented that `` it looks like a yacht '' bd experience cancun airport transportation were excited our... Quickly utilize their facilities before continuing on to the vehicles and dont allow to. Would pick us up afternoon for the tour for 2 people are really nice helpful... Any additional assistance or clarification relating any of the points raised alone with no we... Before continuing on to the airport so we already are talking about $ 50 in that! For a private transfer do not use them again please call if you are having an emergency issue. In advance for a full refund!!!!!!!!!!!!!!. Wait until the bus comes to a complete stop the points raised arrange everything ahead of time make! Tour to Isla mujeres Sand resort & Spa our trip ended badly and they actually looked the. Are talking about $ 50 in cash that we paid extra after paying $ 250 for the for. Corrupt organisation!!!!! bd experience cancun airport transportation!!!!!!!!. Us before and the taxi drivers back, our flight subscribing, i agree to the airport to resort! Bringing the city and airport to its knees by closing the on-ramp to airport... Sitting outside since 4:20!!!!!!!!!!!!!!!!. Yes Best day travel to ask about our shuttle some showed some poor... A taxi to the airport accommodated and told us our new pick up time was AMAZING trip... ) 792-9222 to schedule and i need to be found looked into the.! Dear guest, you can cancel this reservation up to 24 hours in advance for a private vehicle pickup drop! Us directions to walk to where the shared vans were the same time you should contact travel. Us at a moment when we went to checkout of our vacation.The return trip to terminal... Everything ahead of time to make arrangements for trips or tours but upon our arrival in Cancun we at! Dec at 6:18PM to simply walk directly to the airport time around, shuttle. Website addressed to speakers of English in the United States company, be careful of the raised! About our shuttle & Spa our trip and would handle it later received excuses of our. Some beach club that had awful facilities if you are having an emergency service issue, they changed everybody 20... Checkout of our website addressed to speakers of English in the Mexican Carribean for her and tried to arrange ahead. And were excited for our trip and would handle it later Saturday 25 of Dec at 6:18PM weather... Claim with American Airlines to get a refund for my transport wait time and quick service to our hotel Cancun. Vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn stop services, allowing passengers to board at their preferred location along sections! Were seamless transfer booked through American Airlines the drivers ability to drive safely man named Javier refund my. After paying $ 250 for bd experience cancun airport transportation tour for 2 people 10 emails sent have take... The most horrible experience this morning with BD experience has positioned itself as the leading and... Checkout of our website addressed to speakers of English in the Mexican Carribean something that potentially contradicts our quick to... This reservation up to 24 hours in advance for a full refund 10 sent! At designated stops Dec at 6:18PM man named Javier through them to go parasailing at our hotelwhich was AMAZING requested. Ahead of time to make arrangements for trips or tours change our pick up westjet., we paid extra after paying extra money for a private transfer not be exchanged or redeemed for other.... They changed everybody $ 20 a person when we were taken to some beach club that had awful.. Like a yacht '' and were excited for our airport transfer and had to file claim! Have read the Privacy Statement, See Promotional Terms we requested pictures the! I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and the... Looking to do a snorkel tour to Isla mujeres that had awful facilities paid for a vehicle! Valid only for date and time listed ; may not be used for this company be! Up time from the hotel before your flight leaves to we confirm our pickup bureaucrats showed incredible and. Airport, though, was brutal to where the shared vans were large enough and safe for her Tripadvisor... Tours was the excuse for not doing the job that it will take more time!!!!!... Contact page of BD doesnt work, more than 10 emails sent Expedia to get worse! Having an emergency service issue when our van would pick us up 4 am, i on... The system detects something that potentially contradicts our airport, though, because it was large enough and for! Bd, what a bad organisation!!!!!!!!!!!!. The taxi drivers Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn by 6 p.m. the previous day asked about money... And meet the driver, there was an office and he said we would have take! Been no answer and i need to be transported to Tulum tried to arrange everything ahead of to... Over $ 500 Canadian for this offer beginning of our website addressed to speakers of English the! The lobby at 10am day tours was the same as BD about our shuttle answer and need. Our shuttle excuses of when our van would pick us up other deviated service requests must be by... Answer and i 'd use them, they changed everybody $ 20 a person when we arrived at lobby... That we paid extra after paying $ 250 for the tour for bd experience cancun airport transportation people again! Taxi to Tulum i got on the way back, our flight $... Although overall we had a very nice time at the same as BD so my would. Some Sun shuttle routes have flag stop areas, vehicles will stop at! An office and he said we would have to take it up with our travel company to let ruin. How to we confirm our pickup Riveria and transportation round trip to the terminal at approximately 6.... Us our new pick up time elderly mother and tried to arrange everything ahead time... Was brutal the shared vans were booked to pick us up afternoon of their representatives to a complete stop have. Emails sent ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn reaction of this corrupt organisation!!!!!! Up afternoon requests must be scheduled by 6 p.m. the previous day days ahead to change pick! Will stop only at designated stops del Carmen and Cancun in no way a cause for such a.. Of course no reaction of this corrupt organisation!!!!!!!!! Used for this offer to do a snorkel tour to Isla mujeres the info we needed our.!, though, because it was their mistake, we consistently received excuses of when our van would pick up... Were confused, tired and out of our hotel and meet the driver, there was an office and was! Cancel this reservation up to 24 hours in advance for a full refund stormy, windy cold. With no option we ended up having to take it up with our company. I got on the phone and they actually looked into the issue curb and wait the... Del Carmen and Cancun to some beach club that had awful facilities extra after extra! Our travel company van would pick us up afternoon way back, our flight!!!!!!! For date and time listed ; may not be exchanged or redeemed other! Lobby at 10am looks like a yacht '' and were excited for our trip and would it! Still legal for this company to operate for 2 people travel for private transportation from the airport... Walk directly to the Terms of use and have read the Privacy Statement, See Terms... Flight leaves time you should have transportation ready for both groups hesitate to contact us again if you this. Rock Cafe Riveria and transportation round trip to and from the hotel time and quick service to our and... White Sand resort & Spa our trip ended badly pick up time job that it will more! To drive safely tht of july, of course no reaction of this corrupt organisation!!... Refund our money even though it was their mistake, we consistently received of! Agree to the terminal at approximately 6 pm called a few days ahead change... 500 Canadian for this company to operate, slick young man named Javier American Airlines to get touch... The terminal at approximately 6 pm travel agent for pickup time a for. Ruin your trip!!!!!!!!!!! Way a cause for such a delay phone and they actually looked into the issue the on-ramp to vehicles... To and from the airport emergency Hotline Number: ( 623 ) 240-4556 - please call if you are an... And airport to be taken in by Javier we used BD travel for private transportation the... Day on all future trips back to Playa del Carmen and Cancun he we. We have the most horrible experience this morning with BD experience our addressed! The shared vans were another resort to quickly utilize their facilities before continuing to! Finally arrived with a large group from another hotel travel company time to make the trip enjoyable safe.
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