Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. Data Usage begins when your phone makes a data connection. 23. 11. Visit these states launchpage for information. No restocking, handling, or shipping fees will be charged to you for this device return. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. VIII. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Those calls will not count against any California Lifeline plan minute limitations. 3. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. To determine if your destination of choice is available, please check our website at safelink.com. Unlocking Policy for Deployed Military Personnel. Never submit original copies of your documents. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. To use these plans, the consumer must purchase and redeem a service card. The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. SafeLink Services are non-refundable. SafeLink customers have access to 911. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. 6. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. APN Settings Terms of Limited Warranty. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. How to apply for a SafeLink Free 5G Phone? The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. What is the FCC National Verifier? SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. If anything is missing or device is not in like-new condition, your shipment may not be accepted. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. 11. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Plan changes on or after the 25thday of the month may be delayed until the month after the following month. SafeLink is a member of the Verizon family of companies. b. Further, we may remotely change your Phones software, applications, or programming, without notice. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. The National Verifier (NV) is Lifeline's centralized application system. As such, always be prepared to report your precise location to emergency responders. Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. A group of states and territories received access to the system at a specific time. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. You agree not to hold SafeLink liable for any offensive or objectionable content. SafeLink will provide access to 411 directory assistance through its underlying providers. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. P.O. SafeLink Wireless is a Lifeline supported service, a government benefit program. We would like to show you a description here but the site won't allow us. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. The map below outlines the existing NV database connection in each state and territory. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. It may take 24 hours or more to update your address information. Calls to customer service should be made using the 611 dialing code. will be reported to the appropriate legal authorities, for prosecution. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . All ACP packages offered by SafeLink are free. You can't take your qualification for a free government tablet for granted. All reported lost and stolen phones will be permanently deactivated. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. Voice calls are charged at the rate of one (1) unit per minute. 5. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Self-help service that lets you process transactions like adding airtime or checking your balance. SafeLink does not warrant that Data Services will be uninterrupted or error or virus-free. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. 688), Indian allotments, and Hawaiian Home Lands. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: safelink national verifier 201.518.2979. who owns new reader magazine; kirkstall road, leeds. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. Data Services are for individual use only and may not be offered for resale. The used components comply with Product performance and reliability specifications. Unused minutes will not automatically carry over to the next month. The National Verifier will first try to confirm your eligibility automatically. Any charges or fees for operator services will be disclosed to Lifeline Customers. You will not be able to transfer your ILD Service to another phone number. Learn more about upgrades and find your device now. The program will terminate when appropriated funds are depleted. The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. 2. Free Caller ID and 3-Way Calling Lifeline Customers wishing to purchase other Phones will be allowed to purchase TracFone phones from participating retail vendors, on the same basis as do TracFones retail customers. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. All rates are subject to change at any time, without prior notice. Customers qualifying as eligible residents of Tribal Lands will receive unlimited airtime and text messages, as well as 5 GB of data each month. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. Free Caller ID and 3-Way Calling Annual Verification and Non-Usage Deactivation. * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. How To Set Up Your National Verifier (NV) Account. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. SafeLink will also conduct recertification drives for each state according to its rules. Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. These remedies are the Purchasers exclusive remedies for breach of warranty. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. 17. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Data is charged based on actual usage. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. You may utilize multi-media services with certain SafeLink models of phones. SafeLinks ILD Service allows you to place calls to select destinations internationally. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. Actual coverage and service areas may vary from the maps and may change without notice. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. You do not need to purchase or redeem a service card to use this plan. The Unlimited service plans are subject to certain limitations. Working hours: 9AM to 2AM CST SAFELINK WIRELESS TERMS AND CONDITIONS OF SERVICE, AGREEMENT TO ARBITRATE DISPUTES, AND EXPRESS WRITTEN CONSENT TO RECEIVE COMMUNICATIONS FROM SAFELINK, II. SafeLink reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Data Cards can be added to your Phone at any time, as long as the Service is active. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. 4. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. 13. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. Program and Income Verification The ways to contact customer service are mentioned below -. It determines whether consumers are eligible for Lifeline. There are no additional charges for roaming. Credit card fraud is a criminal offense. Documentation of income or program participation may be required for enrollment. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. ANY QUESTION REGARDING THE ENFORCEABILITY UNDER APPLICABLE LAW OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. Once you qualify, select Q Link Wireless as your provider of choice and then pop back . These destinations are subject to change at any time, without prior notice. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. You can ascertain that you meet the ACP's eligibility criteria through the National Verifier. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Then re-submit your enrollment application through Xfinity. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. Check Status. 2023 Universal Service Administrative Company. *Service Zip Code. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. The chart below provides a high-level overview of the typical recertification timeline: The National Verifier will first try to confirm your eligibility automatically. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. This could affect your stored data, devices programming or how you may be able to use the Phone. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. II. A Social Security statement of benefits. After that, just wait to see if you qualify. Affordable Connectivity Program (ACP). Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. When subsidized by the California Lifeline Program, this plan is free. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. Most Lifeline and ACP providers offer entry-level to mid-range Android smartphones. T herefore, the consumer will not be required to re - You can disable Wi-Fi Calling by toggling it off in your device settings menu. Lifeline Support Center. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if, during a 30-day period, you are calling for 43,200 voice minutes, sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of an unusually long duration, or if your data, talk or text usage is otherwise harmful or disruptive to the Carriers network or to our customer service levels. SafeLink is not responsible for and will not issue credit for unauthorized use. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. 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