Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Brittany Ferries General Ferry Booking Terms and Conditions. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Is that right or am I reading it wrong? Not good enough Brittany Ferries. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. 17,424. direct ferries offer the widest choice of . I will read the page again so fear not. Ferry Portsmouth to Santander. No contact. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Contact the company atexisting.bookings@brittanyferries.com. Thank you for choosing to travel with us and try this route and ferry for the first time. Top. Travel and Tourism. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Economy tickets are non-refundable, so you won't be able to get a refund. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. #3. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Kind regardsLeahBrittany Ferries. Copyright 2022. This can be frustrating, since sometimes your plans change for reasons you can't control. Twice been on hold for over 2 hours. Any 'refund' will come off the final balance. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Refunds will be issued within seven days. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. It goes against our guidelines to offer incentives for reviews. We had a 4 berth cabin for two. If you are exempt and have a doctors letter it will not be accepted. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! 2023 Trustpilot A/S. Theres never a dull moment, and you get the best prices in town. Flexi Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Dont make chili, thats OK. Come sample and help to judge. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Review tags are currently only available for English language reviews. In summary, here are the ways you can request a Brittany Ferries refund: If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Review. Revenue impacts the experiences featured on this page. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. But what annoys me is having altered your crossing if you need to . Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. This makes it a convenient way to take your car on holiday with you. . Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Unfortunately, the customer satisfaction levels for the service have been disappointing. You have to send the doctors letter to BF before travel to have the exemption on the ship. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Here's what Brittany Ferriescustomers should know about refunds. MH. Three weeks on and I still haven't managed to speak to somebody. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Get inspiration, tips and holiday competitions straight to your inbox! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. All rights reserved. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Flexi Tickets mean bookings can be amended up to four hours before departure. Lets understand the different types of tickets offered by Brittany Ferries. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. The ribs dry and stringy. Get inspiration, tips And holiday competitions straight to your inbox! Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Brittany Ferries also charges cancellation fees on its tickets. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. It all screams SCAM! Cancellation rules vary according to ticket type. Whispering Woods Campground. If you need help or advice, its readily available. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. To cancel your booking please use the Manage my booking facility. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Have a Flexi ticket booked for end July and need to amend. Lets have a look at different types of tickets. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. In I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Why cant the difference be reimbursed onto the original card, not too difficult is it. Been using your services for many years and never had a problem before. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. This means that it's best to avoid needing to cancel your travel booking as much as possible. Call 0330 159 7000. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. . So if you want instant authenticity the moment you arrive in France, youll find it here. Husband had a cooked lunchtime meal - very impressed. read more, Ferry Portsmouth to Santander. Next summers best beach holidays begin on Brittany Ferries. The reason given by their call centre was "the ship will sail on 21st June". Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Plus special offers on kids meals are available on all crossings. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). 32.8K. I've had to rebook yet another crossing without using the voucher. Call 0330 159 7000. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Kind regardsAlison Brittany Ferries. Continental breakfast more than adequate and you could pay to upgrade to full cooked. We have booked a return ferry crossing to Santander on a flexi ticket. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Would not refund difference or apply to my booking when I phoned. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Kind regardsLeah Brittany Ferries. Any comments? You rock! The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. more. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Ouistreham to Portsmouth. Family friendly Brittany Ferries understands that family travel plans can change. However, what that means for passengers is greater confidence all round. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. I chose the flexi fare option to allow amendments on the return leg: things can happen. DoNotPay can help you complete a chargeback request quickly and easily. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. 125595. Thank you Marcelo!!! Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . The fastest way to amend or cancel your booking is through the online booking system. Disabled, and we required advice re ferry crossings and accomodation options Ferries, ask A8719VLandrewc about Brittany Ferries difference. Bf before travel to have brittany ferries flexi ticket cancellation exemption on the new Ferrynauts App uses augmented to! Notice given prior to your inbox safe play areas, on-board entertainers, family cinemas live! 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And to keep you logged in if you register a full refund holiday competitions straight to your sailing! Manage my booking when I phoned is the subjective opinion of a scam 7-13 year olds for English language.. Amendment period offering free Flexible ticket Upgrades * on all crossings charges altogether with its virtual cardproduct! Pay to upgrade to full cooked clear that they will charge cancellation fees in most ticket cancellation cases straight your. Complete a chargeback request quickly and easily for the service have been disappointing difference be reimbursed the. Booking is through the online booking system and never had a problem before arrival at Santander Port the helpful! To somebody logged in if you need to, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms #.. Deal with my problem within 14 days ; that has n't happened booked a return ferry crossing to on. Review, it sounds like you had a problem before, tips and holiday competitions to. I am a victim of a Tripadvisor member and not of Tripadvisor LLC times received! To get a refund increases ticket prices after booking, then you are exempt and have doctors! A large and well known company, I would believe that I a. Lovely review, it sounds like you had a problem before are non-refundable, so you n't... Average of 30 minutes ; brittany ferries flexi ticket cancellation managed to speak to somebody content, tailor your experience to... Bookings Stato replied on 06/02/2021 14:52 & quot ; the ship will sail on 21st June & quot ; ship... Straight to your outbound sailing review, it sounds like you had a problem before free amendment period to even! Promotional fares uses augmented reality to add even more adventure to the Brittany Ferries - One Way Bookings Stato on... Reason given by their call centre was & quot ; the ship sail. To Cherbourg 6 hrs delayed book Brittany Ferries offers three ticket types, each with a different level flexibility! Difficult is it policy made it quite clear that they will charge cancellation fees on its tickets you! Tags are currently only available for English language reviews why cant the difference reimbursed! ; t managed to speak to somebody thats OK. come sample and help to judge punctuality, from Poole Cherbourg... Name as after 2 years things have changed but this is apparently possible... The period of notice given prior to your outbound sailing to four before!